Here are some answers to your questions about how to return your Gadiva Hair Extensions.
1. Do you have a return policy or exchange policy?
We are more than happy to accommodate returns on hair extensions that have NOT been removed from the inlay card, worn or tampered with.
You may return your Gadiva Hair Extensions if they have not been removed from the cardboard inlay card and the packaging is in a saleable condition. All of our hair extensions are packaged with a special security seal which identifies if the extensions have been taken off the inlay card to which they are attached.
For customers outside Australia, exchanges are not accepted. However please feel free to return your items for a refund (so long as it follows our returns guidelines).
3. Why are Gadiva Hair Extensions non-returnable if opened?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients, this is to reduce the risk of cross contamination and infestation issues.
4. What is the return period?
We will provide a refund or exchange on all hair extensions within 28 days of the date that you received your order.
5. Do I have to pay for the postage of my return?
You are responsible for all return postage costs and you MUST keep proof of postage incase your return goes missing during delivery as Gadiva Hair Extensions will not be responsible for lost returns.
We happily return any goods for an exchange back to you at our cost, usually on the same method of postage that was originally purchased.
6. When will I receive my refund?
A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not removed from the inlay card which is protected by a security seal. Refunds usually take 3-5 days to be refunded back into your account, this can vary depending on your bank.
7. How long does an exchange take?
We aim to deal with all returns within 48 hours of receiving them, this can vary at busy times. All exchanges are posted back to the customer the day of the return been dealt with. We return exchanged goods back to the customer using the original postage method that was purchased.
8. How do I return my products for an exchange or refund?
You MUST return a copy of the original invoice along with the completed returns form to the following address - FAO: RETURNS, Gadiva Hair Extensions Ltd, 28 Mills Street Cheltenham, Victoria 3192.
9. How may I contact you?
You may contact us by e-mail at firstname.lastname@example.org or alternatively call us on +61403440138. We aim to reply to all emails within 24-48 hours.